Privacy policy
This notice describes how Comfy Craze handles information supplied through this store.
Information we use
We use account details, contact information, delivery addresses, order items, order history and payment references to operate customer accounts, process purchases, arrange delivery and respond to enquiries. Passwords are stored as hashes, not plain text.
Service providers
We share information needed for the transaction with payment processors, delivery partners and communication providers when those services are used. Online payment credentials are handled by the payment provider, not stored by this store.
Optional WhatsApp confirmations
If you select WhatsApp confirmation at checkout, we may send your order number, total and tracking link to your supplied mobile number through Meta's WhatsApp service. This is optional and is not consent to marketing messages. Reply STOP or contact us to stop confirmations. We retain the consent time and delivery-status records for support; integration webhook logs do not retain message text.
Cookies and external services
Session cookies support account login, cart contents and security checks. Shopping links may record whether a visit came from Instagram or WhatsApp for up to seven days in the session. The site loads fonts from Google. External services, including social links, have their own privacy policies. Cookie information.
Retention and requests
Order and transaction records may need to be retained for fulfilment, support, accounting or legal requirements. Contact us to request access, correction or deletion of personal information, subject to applicable requirements.